RIZZI B ONLINE SHOP is an online shopping site operated by RIZZI B.
You can enjoy shopping 24 hours a day from your computer or smartphone.
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About returns and refunds
[ Within Japan ]
Please check the product contents as soon as you receive the ordered product.
Please note that in principle, we do not accept cancellations, returns, or exchanges of products due to customer convenience after ordering.
The color of the product image may differ slightly from the actual product depending on your PC, smartphone, etc.
We cannot accept returns or exchanges
Even if the size is the same product, there may be individual differences of 1-2 cm during the production process, but it is not eligible for returns or exchanges.
Color differences due to natural materials are not eligible for returns or exchanges, so please be sure to check when ordering.
However, if the product is damaged during delivery, or if a defective product or a product different from your order is received,
We will exchange for the same product only if it is in stock.
In that case, we will bear the shipping fee for the returned or exchanged item.
If there is no stock that can be exchanged, we will refund you, so please contact us via CONTACT within 3 days after the product arrives.
The procedure is as follows
❶ Please be sure to contact us via "CONTACT" within 3 days after receiving the product.
・Order number (It is written in the order confirmation email sent from our shop after the order is placed.)
・Reason for return
❷ Our shop will inform you about the return procedure.
❸ As soon as we confirm the arrival of the returned product, we will exchange or return the product.
Precautions when returning goods
Even if the return conditions are met, in the following cases,
We cannot accept returns, so please be sure to check
・If the product tag is lost or damaged
・When the attached box is lost or damaged
・If the product shows signs of use, such as damage, stains, or odors.
・In addition, if the product is judged to be in a condition that cannot be resold.
・If more than 3 days have passed even if it is unopened
・Items returned without contacting us about the return