【Japan Domestic】
Upon receipt of your order, please immediately check the contents of the product.
Please note that, in principle, cancellations, returns, or exchanges of products due to customer convenience after an order has been placed are not accepted.
The color of the product images may differ slightly from the actual product depending on the PC or smartphone you are using, but we cannot accommodate returns or exchanges.
Please note that, in principle, cancellations, returns, or exchanges of products due to customer convenience after an order has been placed are not accepted.
The color of the product images may differ slightly from the actual product depending on the PC or smartphone you are using, but we cannot accommodate returns or exchanges.
Even for the same product, there may be individual differences of 1-2 cm during the production process due to sizing, but this is not eligible for return or exchange.
Differences in color due to natural materials are also not eligible for return or exchange, so please be sure to check when placing your order.
However, in cases where the product is damaged during delivery, is defective, or a different product from what was ordered was received, we will exchange it for the same product only if it is in stock.
Differences in color due to natural materials are also not eligible for return or exchange, so please be sure to check when placing your order.
However, in cases where the product is damaged during delivery, is defective, or a different product from what was ordered was received, we will exchange it for the same product only if it is in stock.
In such cases, we will bear the shipping costs for returns/exchanges.
If there is no exchangeable stock, we will issue a refund, so please contact us via CONTACT within 3 days of receiving the product.
The procedure is as follows:
❶ Please contact us via "CONTACT" within 3 days of receiving the product with the following information:
・Your name
・Your address
・Your email address
・Product name
・Order number (listed in the order confirmation email sent by our shop after your order)
・Reason for return
❷ Our shop will then guide you through the return process.
❸ Once the returned product is confirmed, we will proceed with the product exchange or refund.
Notes on Returns
Even if the conditions for return are met, returns cannot be accepted in the following cases, so please be sure to check:
・If the product tag is lost or damaged
・If the accompanying box is lost or damaged
・If the product shows signs of use, such as damage, dirt, or odors
・Sale items
・Other cases where the product is deemed to be in an unsellable condition
・If more than 3 days have passed, even if unopened
・Products returned without prior contact
If there is no exchangeable stock, we will issue a refund, so please contact us via CONTACT within 3 days of receiving the product.
The procedure is as follows:
❶ Please contact us via "CONTACT" within 3 days of receiving the product with the following information:
・Your name
・Your address
・Your email address
・Product name
・Order number (listed in the order confirmation email sent by our shop after your order)
・Reason for return
❷ Our shop will then guide you through the return process.
❸ Once the returned product is confirmed, we will proceed with the product exchange or refund.
Notes on Returns
Even if the conditions for return are met, returns cannot be accepted in the following cases, so please be sure to check:
・If the product tag is lost or damaged
・If the accompanying box is lost or damaged
・If the product shows signs of use, such as damage, dirt, or odors
・Sale items
・Other cases where the product is deemed to be in an unsellable condition
・If more than 3 days have passed, even if unopened
・Products returned without prior contact
